WSB Radio’s Ilyce Glink Show. Borrowers have loan questions with refinance programs and are seeking help with their mortgage problems with Chase Bank.

On this week’s Ilyce Glink Show on WSB radio, we talked about how the Dow Jones record high last week does not spell relief for most Americans.

While about half of the Dow Jones stocks reached new highs last week, we haven’t reached a new high in inflation-adjusted terms in the stock market in 13 years. Meanwhile, most Americans have $35,000-$100,000 in college loans and can’t find a job paying more than $12 per hour.

Listeners Sunday called in to the radio show with mortgage loan questions, foreclosure and refinance issues and stock market questions, and several callers were having mortgage problems with Chase Bank.

1. One caller was not able to refinance her mortgage because her husband, who died 10 years ago, was still being considered the primary holder. It seemed incredible that the bank was unwilling to work with her to refinance her loan. I gave her some suggestions on dealing with the bank.

2. Another caller had credit report problems, unable to remove a pending foreclosure that had been on his credit report for four years. Here again, I gave him some real estate advice on how to proceed.

For the callers having mortgage problems with Chase Bank, I recommended visiting the website helpwithmybank.gov, run by the Office of the Comptroller of Currency (OCC). The OCC regulates the largest lenders in the country, including Chase, Bank of America, Wells Fargo, Citigroup and Sun-Trust.

If you are struggling to pay your mortgage and are not receiving appropriate help from your mortgage lenders or loan services, I also recommend going to helpwithmybank.gov as your next step in recovering your financial situation. On the top right corner of the homepage in a blue box, you will find a link to file a complaint with the OCC.

If you are having problems with a lender that is regulated on a statewide basis, try filing a complaint with the FDIC or Office of Thrift Supervision.

As I mentioned on air, don’t forget to check out my brand new Real Estate Minute videos, posted on my YouTube channel ExpertRealEstateTips. If you subscribe to the YouTube channel, you’ll be notified when I put up new video content, like the one below about how the housing market will be affected by sequestration.

You can join the conversation below or by tweeting to me at @Glink, and I’ll see you next week for more personal finance and real estate advice for homeowners on air at 11:00 a.m. EST.

Ilyce Glink Show – March 10, 2013

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