Taylor Bean & Whitaker Customers Still Waiting for Answers

Added November 12, 2009 by Sarah Schaale

Summary: Taylor Bean & Whitaker Customers Still Waiting for Answers. Think Glink has reported for weeks now that former Taylor Bean & Whitaker customers would get answers after the Oct. 31 deadline, by which new loan servicers were to have sorted out who would take what Taylor Bean & Whitaker loans. While there has been some progress made, Taylor Bean & Whitaker customers are still waiting for many answers.

Taylor Bean & Whitaker Customers Still Waiting for Answers

Think Glink has reported for weeks now that former Taylor Bean & Whitaker customers would get answers after the Oct. 31 deadline, by which new loan servicers were to have sorted out who would take what TB&W loans. While there has been some progress made, customers are still waiting for many answers.

Sandra Sheley, director of mortgage supervision for the Georgia Department of Banking and Finance, said she’s waiting to hear if the bankruptcy judge has approved those final negotiations between the new servicers. The upside is that all loans should have been assigned to new servicers by now, and TB&W customers should know who is now handling their loan. If you still haven’t heard from a new company, Sheley said the judge’s approval and next orders should indicate what next steps you’ll need to take.

A large part of frustration for borrowers has been getting their mortgage accounts reconciled—anything from a TB&W bounced check for escrow funds, to unfounded late payment notices to payments that have been frozen by TB&W or a third party, such as Equity Accelerator. Sheley says these reconciliations are still being worked out by the new servicers, starting with getting escrow taxes and insurance payments made first. Sheley also said most of the new servicers have said they will be responsible for any late fees for taxes due to the situation.

If they haven’t already, the servicers will then start to reconcile the accounts to correct payment histories and put frozen payments where they should be. But until then, sorting out the loans between the new servicers has still left a lot of lingering questions for many customers waiting to correct their accounts. We’ll stay on top of any news and steps borrowers can take to help get their accounts in order.

Keep an eye on ThinkGlink.com for an updated list of mortgage servicers, contact information and the replies we're receiving from the mortgage servicers.

For now, make sure you check out the previous Taylor Bean & Whitaker stories and join in the discussion on the comments. We're looking at your questions and working hard to find your answers.

Taylor Bean And Whitaker Mortgage Company Home Page Taylor Bean and Whitaker: Where Are Mortgage Records Kept?
Taylor Bean & Whitaker Customers Using ‘Equity Accelerator’ Program

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Comments

TH says

November 13, 2009 at 08:15 am

My refinance in July still has lots of problems. The fund was frozen, and my old loan has not been paidoff. My new loan is still with TBW, and it didn't get transferred yet as of today. I spent time calling TBW every other day to see what happens to my loans (both old and new). I have escrow balances in both loans, and I keep paying every month to the escrow account. My property tax is due in 2 weeks. But I don't know if TBW will pay my tax. I need HELP!!!

TH says

November 23, 2009 at 08:45 am

Are they doing anything at TBW now? My refinanced loan is still not paid off. My new loan is still with TBW. My property tax is unpaid, and I don't know where my escrow is!! Anyone still has problem with TBW or just me???

JS says

November 30, 2009 at 11:48 am

I refinanced just before they closed and never recieved a refund on my escrow. taylor bean gives me a different answer everytime I call. I am speaking with an attorney to try to get answers.

DM says

December 11, 2009 at 01:34 pm

12-10 i refi in june. i made 1 payment 8-3 and they were shut down 8 5. my ($1635.44 pre pays ) closing escrow is still missing. i will call my us senator.

AA says

December 16, 2009 at 03:41 pm

We refi in late July. Our original loan was with TBW and we stayed with them. The escrow and things were just moved over to the new loan (we didn't have any closing costs except an appriasal). However, TBW transferred our old loan to Cenlar and did not pay off the loan. Cenlar is waiting for TBW to pay them. Our escrow is in the new account, but frozen like everybody else -- and waiting for the release of funds. Our taxes were due in Sept. and we paid with our own money. So hopefully, by the next tax due date, this will be resolved. We've been in contact with state regulators, at least they know the situation at hand.

Yvonne Paplaskas says

December 16, 2009 at 05:21 pm

Like the writer above, we refinanced with TBW in late July. Our Sept payment, mailed in early August, was cashed by Colonial Bank but never credited to our account. Our original mortgage was transferred to Cenlar. Cenlar has paid our taxes but not our insurance which is due. Should we really still be paying TBW? Aren't they officially out of business? I'm so afraid of losing money by continuing to pay them.

Ken says

December 23, 2009 at 05:59 pm

TH: You're not alone. Our escrow money can't be found and our new servicer is looking for $6000. I want to see people to prison time for this.

Highway Child says

December 28, 2009 at 12:35 am

Yet another one... our escrow is still missing too! ! ! WILL WE EVER SEE IT????

Kim says

December 30, 2009 at 10:49 pm

My escrow is now over $1800.00 short seeing that TBW took the money out to pay our taxes and obviously the funds didnt clear and my new bank had to pay them so my escrow was double dipped and TBW told me they are releasing the funds in steps per the bankruptcy judge. In the process my mortgage payment is going up, Bank of America isnt working with me, telling me it is a problem between TBW and Me. This has gone on since September 2009. Either send me the check or give it to BOA and put it back in my escrow. Not everyone can afford a huge raise in there mortgage payment.

CM in Florida says

December 31, 2009 at 06:42 pm

We are in the same boat, 2 loans for the same house and no one is paying our taxes or insurance. We are going to visit a bankrtupcy attorney to find out what our rights are. We think they will sell our loan at a greatly reduced rate while we pay them for what we actually owe. We would rather negotiate on our behalf and finally get out of this mess.

Britney in saugus says

January 14, 2010 at 01:13 pm

Ok so our loan got transferred to bofa. Escrow funds as well. Our August payment was never taken out of our checking account. It was scheduled for the 5th. Bofa took over the 6th. Bofa I noticed in the Sept payment it showed that bofa paid out the pmi of august &sept. Also did our property insurance. Now my ? is what will happen to the august payment? Since bofa paid the pmi that amount should be less now. What should we expect? Will they ever take it out?

AA says

January 18, 2010 at 05:17 pm

Britney in saugus, When was your loan transferred? Recently?

Britney in saugus says

January 19, 2010 at 01:00 pm

It was transferred first week in Sept. but retro back to Aug 6th. We just checked our credit reports and it shows the TBW account as closed. Can they take $ even if the account is closed?

Patti in OK says

January 25, 2010 at 03:32 pm

Our mortgage was taken over by BofA also, but our December 2009 statement was a shock because our mortgage payment went up 150 a month! When I called BofA they said it was because TBW didn't transfer my escrow funds to them causing a shortage, so they're reconciling it with higher payments. Now we're stuck with higher payments we can't afford and no one has any answers as to when the funds will be transferred.

kim says

January 31, 2010 at 08:06 pm

Patti, This is what happened to me with my escrow. TBW took out monies out of the escrow to pay my property tax but it was never paid, The BOA then paid my taxes also and now my escrow is short and I am told by TBW that when the bk judge releases more phases of payments BOA should get the escrow money due to them and then I will get a reconciliation when they redo my mortgage and I will get it back since they have raised my payment up also $125

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