Q. What is Wireless Fraud?

A. If your phone is stolen or someone uses the electronic serial number to “clone” your phone, calls could be made against your account.

To prevent unauthorized charges and protect sensitive information such as your account number, be sure to:

  • Keep your bills and service agreements locked away.

  • Store your phone out of sight in a secure place.

“Cramming,” unauthorized charges for services you never agreed to can occur on wireless as well as landline telephone bills.

You should also be aware that downloading games, custom ring-tones, or other products or services may result in charges. Read your bills carefully as soon as you receive them and contact your wireless provider promptly about any questionable charges.

Return to Frequently Asked Questions about Cell Phones.

Aug. 25, 2005.