Boy, am I mad. My nearly-new grill that I bought not even a year ago at Costco, has literally fallen apart. The gas line has completely disintegrated in two place (I’ll post a photo of this later). So, grilling is completely out of the question. When we called the manufacturer, they offered us a free gas line that we’d have to pay $15 to ship.
But this is why we keep buying stuff at Costco. It hasn’t been a year and they’re willing to take it back. It’s why good customer service continues to trump anything else.
On today’s show, I’ll be talking about customer service, some new real estate news, why higher gas prices have completely wiped out any economic gain we might have had from President Bush’s rebate, and a few other choice topics.
Hope you can tune in. 11a to 1p EST. Listen live at www.wsbradio.com.
May 18, 2008.